• signup for email to stay up to date
  • sign up & get 10% off you next purchase!
  • exclusive offers and promotion

Delivery Inquiries

By ordering products from this website, you agree to be bound by these Delivery Terms. If you do not agree with any of these Delivery Terms, do not use or order products from this website.

What are my Shipping Charges?

At checkout, you will be prompted to choose a shipping method for your product(s). Your total shipping charges will automatically compute during checkout prior to the completion of your order. Free Shipping is available for standard delivery by a minimum spend of RP 750,000.

What is the delivery time?

Your order will be delivered within 2 – 5 business days (Jabodetabek Area) or 4 – 14 days for other area depending on your delivery address.

Public Holidays and distribution centre closures

Please note our distribution center(s) are closed on public holidays in Indonesia.

For orders placed on, or the day before one of these dates, processing time will be extended by 1 – 2 working days

Special Notice: Slower delivery may be expected during these periods due to the closure of the distribution center and high demand.

Date Public Holiday
1-2 Jan New Year
5 Feb Chinese New Year
7 Mar Seclusion Day (Nyepi)
3 Apr Accession of Moh. SAW
19 Apr Good Friday
1 May International Labour Day
19 May Vesak Day
30 May Accession of Jesus Christ
1 Jun Pancasila Day
5-6 Jun Eid al Fitri
7 Jun Government Collective Leave
11 Aug Eid al Adha
17 Aug Independence Day
1 Sep Muharram Islamic New Year
9 Nov Maulid Nabi Moh SAW
24 Dec Government Collective Leave
25 Dec Christmas Day
Can I deliver goods out of Indonesia?

Our online shop will only ship within Indonesia.

What should I do if I am unable to receive the product at the time of delivery?

If you are unable to receive the product at the time of delivery, our delivery team will leave you a message or give you a call and make a maximum of two delivery attempts to deliver your order. A re-delivery will be attempted on the next consecutive working day.

What do I do if my question isn't covered here?

If you cannot find the answer to your question here, we recommend you to call our online shop customer service team on +62 21 29558592 and let the advisor know the details of your order and / or about your open question. You can also send us an email with all the details. Our advisors are happy to assist you. customercare@id-adidas.com