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Delivery Inquiries

By ordering products from this website, you agree to be bound by these Delivery Terms. If you do not agree with any of these Delivery Terms, do not use or order products from this website.

COVID-19

To all our athletes, teammates and friends across the country, due to the current situation, there might be some delays in your orders as we try our best to deliver them to you. To compensate for the late delivery, we will provide free delivery for all your orders. In the meantime, we will continue to monitor and adjust according to developments, while putting our families and communities first.

Affected Cities
Province City Closed Date
Papua Barat Kabupaten Fak Fak 26 Maret 2020 - Until Further Information
Papua Barat Kabupaten Kaimana 26 Maret 2020 - Until Further Information
Nusa Tenggara Timur Alor 1 April 2020 - 15 April 2020
Nusa Tenggara Timur Belu 1 April 2020 - 15 April 2020
Nusa Tenggara Timur Ende 1 April 2020 - 15 April 2020
Nusa Tenggara Timur Flores Timur 1 April 2020 - 15 April 2020
Nusa Tenggara Timur Kupang 1 April 2020 - 15 April 2020
Nusa Tenggara Timur Lembata 1 April 2020 - 15 April 2020
Nusa Tenggara Timur Malaka 1 April 2020 - 15 April 2020
Nusa Tenggara Timur Manggarai 1 April 2020 - 15 April 2020
Nusa Tenggara Timur Manggarai Barat 1 April 2020 - 15 April 2020
Nusa Tenggara Timur Manggarai Timur 1 April 2020 - 15 April 2020
Nusa Tenggara Timur Nagekeo 1 April 2020 - 15 April 2020
Nusa Tenggara Timur Ngada 1 April 2020 - 15 April 2020
Nusa Tenggara Timur Rote Ndao 1 April 2020 - 15 April 2020
Nusa Tenggara Timur Sabu Raijua 1 April 2020 - 15 April 2020
Nusa Tenggara Timur Sikka 1 April 2020 - 15 April 2020
Nusa Tenggara Timur Sumba Barat 1 April 2020 - 15 April 2020
Nusa Tenggara Timur Sumba Barat Daya 1 April 2020 - 15 April 2020
Nusa Tenggara Timur Sumba Tengah 1 April 2020 - 15 April 2020
Nusa Tenggara Timur Sumba Timur 1 April 2020 - 15 April 2020
Nusa Tenggara Timur Timor Tengah Selatan 1 April 2020 - 15 April 2020
Nusa Tenggara Timur Timor Tengah Utara 1 April 2020 - 15 April 2020
Nusa Tenggara Timur Baa 1 April 2020 - 15 April 2020
Nusa Tenggara Timur Kalabahi 1 April 2020 - 15 April 2020
Nusa Tenggara Timur Komba 1 April 2020 - 15 April 2020
Nusa Tenggara Timur Labuan Bajo 1 April 2020 - 15 April 2020
Nusa Tenggara Timur Lambaleda 1 April 2020 - 15 April 2020
Nusa Tenggara Timur Laratama 1 April 2020 - 15 April 2020
Nusa Tenggara Timur Lembata 1 April 2020 - 15 April 2020
Nusa Tenggara Timur Maumere 1 April 2020 - 15 April 2020
Nusa Tenggara Timur Mbay 1 April 2020 - 15 April 2020
Nusa Tenggara Timur Mborong 1 April 2020 - 15 April 2020
Nusa Tenggara Timur Ngada Bawa 1 April 2020 - 15 April 2020
Nusa Tenggara Timur Oelamasi 1 April 2020 - 15 April 2020
Nusa Tenggara Timur Ponco Ranaka 1 April 2020 - 15 April 2020
Nusa Tenggara Timur Sambi Rambas 1 April 2020 - 15 April 2020
Nusa Tenggara Timur Soe 1 April 2020 - 15 April 2020
Nusa Tenggara Timur Tambolaka 1 April 2020 - 15 April 2020
Nusa Tenggara Timur Waibakul 1 April 2020 - 15 April 2020
Nusa Tenggara Timur Walakaka 1 April 2020 - 15 April 2020
Nusa Tenggara Timur Wogomang Ulewa 1 April 2020 - 15 April 2020
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What are my Shipping Charges?

At checkout, you will be prompted to choose a shipping method for your product(s). Your total shipping charges will automatically compute during checkout prior to the completion of your order. Free Shipping is available for standard delivery by a minimum spend of RP 750,000.

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What is the delivery time?

Your order will be delivered within 2 – 5 business days (Jabodetabek Area) or 4 – 14 days for other area depending on your delivery address.

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Public Holidays and distribution centre closures

Please note our distribution center(s) are closed on public holidays in Indonesia.

For orders placed on, or the day before one of these dates, processing time will be extended by 1 – 2 working days

Special Notice: Slower delivery may be expected during these periods due to the closure of the distribution center and high demand.

2020
Date Public Holiday
1 Jan New Year
25 Jan Chinese New Year
22 Mar Accession of Moh. SAW
25 Mar Seclusion Day (Nyepi)
10 Apr Good Friday
1 May International Labour Day
7 May Vesak Day
21 May Accession of Jesus Christ
22 May Government Collective Leave
24-25 May Eid al Fitri
26 May Government Collective Leave
1 Jun Pancasila Day
31 Jul Eid al Adha
17 Aug Independence Day
20 Aug Muharram Islamic New Year
21 Aug Government Collective Leave
28 Oct Government Collective Leave
29 Oct Maulid Nabi Moh SAW
30 Oct Government Collective Leave
24 Dec Government Collective Leave
25 Dec Christmas Day
28-31 Dec Government Collective Leave
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Can I deliver goods out of Indonesia?

Our online shop will only ship within Indonesia.

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What should I do if I am unable to receive the product at the time of delivery?

If you are unable to receive the product at the time of delivery, our delivery team will leave you a message or give you a call and make a maximum of two delivery attempts to deliver your order. A re-delivery will be attempted on the next consecutive working day.

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What do I do if my question isn't covered here?

If you cannot find the answer to your question here, we recommend you to call our online shop customer service team on +62 21 29558592 and let the advisor know the details of your order and / or about your open question. You can also send us an email with all the details. Our advisors are happy to assist you. customercare@id-adidas.com

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