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AKULAKU PAY FAQ

What is Akulaku instalment?

Customers are able to use Akulaku as an instalment payment without any credit cards, but they have to use or create Akulaku account.

What if I don’t have Akulaku account?

Please go to google play/app store to install Akulaku and register/create an account.

Get it on Play Store Download on the Apps Store
Is there any price limits to use the instalment without credit card?

There is no price limit to use the instalment method.

What is Down Payment?

Down Payment is the amount that the customer have to pay max. 24 hours after purchasing products using Akulaku instalment method.

Is there any interest fee for this instalment method?

Yes. The interest fee will be charged based on the period of instalment chosen by customers, and the interest rates have been set by Akulaku.

Can I file a refund if I make a purchase using this instalment method?

Yes. First, you have to confirm an order cancelation from the merchants, then the down payment (if there’s any) and the credit limit will be restored.

Can I file a return if I make a purchase using instalment without credit card?

Yes. First, you have to confirm an order cancelation from the merchants, then the down payment (if there’s any) and the credit limit will be restored.

Can I request any changes for instalment period after I have proposed it?

You can’t request any changes for instalment period after instalment transaction in Akulaku has been made or processed.

How can I file a refund/return?

Please fill-in the bank details on your application form and wait for the request to be processed.

Why my credit limit still hasn’t been restored after I filed a refund?

A refund needs 3-10 working days to be processed, and make sure to fill-in bank details in accordance to your bank account on your application correctly.

Akulaku info for customers: Do not confirm that you received the order before you get your products/services.